Digital snippets: Amazon 3D printing, Zappos digital assistant, Target In a...
A round-up of the latest stories to know about surrounding all things fashion and tech… What Amazon’s foray into 3D printing means for the industry [Fortune] Zappos tests digital assistant that helps...
View ArticleJ.Crew proves it’s ‘all ears’ with cute Claymation elephant video series
J.Crew has won over our hearts with this cute video series for the holiday season featuring “The (Helpful) Elephant in the Room”. Four claymation clips (so far) feature a small elephant playing the...
View ArticleYSL Beauté launches Google Glass tutorials in Selfridges, WiFi issues impact...
Yves Saint Laurent Beauté launched Google Glass make-up tutorials in its consignment at Selfridges department store in London last week. First offered at Bloomingdales in New York in September, these...
View ArticleDigital snippets: Style.com, Etsy, The Iconic, Dezeen, DVF, Uber, Alexander...
A round-up of the latest stories to know about surrounding all things fashion and tech… What the end of Style.com means for the rest of fashion publishing [Fashionista] Post IPO, Etsy CTO on its...
View ArticleJohn Lewis’ JLAB announces five start-up finalists for 2015
John Lewis is focusing on retail services and connected devices in its second annual start-up accelerator program. The 2015 JLAB finalists include a digital queue management system for stores called...
View ArticleWhich two leading luxury brands are messing up digitally?
This report may be telling us something we think we know already, but it should also make scary reading for many people working in luxury goods. The fact is, too many high-end designer brands could do...
View ArticleDigital snippets: NYFW’s consumer shift, has Burberry become a gimmick,...
A round-up of the latest stories to know about surrounding all things fashion and tech… NYFW going consumer? CFDA hires BCG to study the idea [WWD] Is Burberry becoming too gimmicky? [Yahoo Style]...
View ArticleHow retailers are using mobile messaging to change the way we shop
In 2016, you might find yourself texting more with customer service reps than your real friends. E-commerce has made some major technological strides in 2015, but one area in which there’s definitely...
View ArticleComment counts: Rewarding engagement over purchases
Brands and retailers need to reward consumers who not only spend the most money, but spend the most time with them, says Bia Bezamat of GDR Creative Intelligence. Rewarding those who buy the most is...
View ArticleDigital snippets: Tommy Hilfiger’s #Instapit, Amazon’s growing fashion offer,...
Your round-up of the latest stories related to fashion and technology… Tommy Hilfiger to host first ‘Instapit’ for Instagram content creators at women’s show [WWD] Amazon’s clothing selection is now...
View ArticleClik here to view.
Facebook is pushing the idea of “conversational commerce” hard
In what will come as little of a surprise, Facebook is backing the idea of consumers being able to shop directly through messaging apps - pushing for retailers to use Messenger for customer service and...
View ArticleClik here to view.
Man Repeller trolled Zappos’ customer service team, and it’s hilarious
If this isn't the best ad for the customer service reps at online shoe retailer Zappos, then we don't know what is. The post Man Repeller trolled Zappos’ customer service team, and it’s hilarious...
View ArticleClik here to view.
Digital snippets: L’Oréal’s incubator, Bolt Threads teams with Patagonia,...
Your round-up of the latest fashion and technology stories to know, from the spider silk of Bolt Threads coming soon to Patagonia, to the latest tech accelerator programme via L’Oréal, as well as...
View ArticleClik here to view.
Macy’s teams with IBM Watson for AI-powered mobile shopping assistant
Macy’s is to launch an in-store shopping assistant powered by artificial intelligence thanks to a new tie-up with IBM Watson via developer partner Satisfi.
View ArticleClik here to view.
Digital snippets: Pokémon Go, McQueen’s DNA, luxury’s executive changes, AI,...
A round-up of everything you might have missed in fashion and technology news over the past fortnight, from the impact of Pokémon Go to a project that turns Alexander McQueen's DNA into leather goods.
View ArticleClik here to view.
What you missed: endangered fashion unicorns, Dior’s YouTube moves, Facebook...
A full round-up of everything you might have missed in relevant fashion business, digital comms and tech industry news over the past week, including fashion unicorns as an endangered species.
View ArticleClik here to view.
Digital luxury: Who are 2016’s winners (and losers)?
Balenciaga and Fendi topped the performance ranking in ContactLab/Exane BNP Paribas' latest report, which rated the purchase experience on 31 brand websites and five multi brand e-tailers.
View ArticleClik here to view.
The future of click and collect needs to be more service-oriented and AI has...
Fashion retailers need to start thinking around personalisation and customer service attached to click and collect, not just a cold, hard transactional experience.
View ArticleClik here to view.
John Lewis ups customer service focus with £4m investment in in-store mobile...
John Lewis is to invest £4 million in a new customer service initiative, which will see 8,000 sales associates receive iPhones to enable them to help shoppers in store.
View ArticleClik here to view.
ICYMI: Burberry and Farfetch, Natalie Massenet on exiting BFC, Alibaba’s...
Cara Delevingne in Burberry’s latest collection A round-up of everything you might have missed in relevant fashion, retail and tech industry news over the past week. TOP STORIES Burberry to expand...
View Article
